Kreatives.co.ke does not accept returns for items that are in new, used or unused condition.
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Return Eligibility
Exchanges
Kreatives.co.ke does not accept exchanges for items that are in new, Used or unused.
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Return Process
To initiate a return or exchange, please contact the Kreatives.co.ke customer service team. They will provide step-by-step instructions on how to proceed with your return or exchange.
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Refunds
Refunds will be processed within 7-10 business days of receiving the returned item. Refunds are issued in the same form as the original payment.
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Shipping Costs
Customers are responsible for shipping costs associated with returns and exchanges. Kreatives.co.ke does not provide return shipping labels.
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Damaged or Defective Items
If an item is received damaged or defective, Kreatives.co.ke will provide a full refund or exchange, including shipping costs, upon receiving the item.
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Was This Helpful? Need More Assistance?
Our returns and exchanges policy is designed to make the process simple and straightforward. If you have any questions or concerns, please contact our customer service team for assistance.
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