OUR RETURN POLICY
Return eligibility: Kreatives.co.ke accepts returns for items that are in new and unused condition, with original packaging and tags attached. Returns must be initiated within 30 days of receiving the item.
Exchanges: Kreatives.co.ke also accepts exchanges for items that are in new and unused condition, with original packaging and tags attached. Exchanges must be initiated within 30 days of receiving the item.
Return process: To initiate a return or exchange, customers should contact the kreatives.co.ke customer service team. The customer service team will provide instructions on how to proceed with the return or exchange.
Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Refunds will be issued in the same form as the original payment.
Shipping costs: Customers are responsible for shipping costs associated with returns and exchanges. Kreatives.co.ke does not provide return shipping labels.
Damaged or defective items: In the event that an item is received damaged or defective, kreatives.co.ke will provide a full refund or exchange, including shipping costs, upon receiving the item.
In conclusion, the returns and exchanges policy of kreatives.co.ke is designed to provide customers with a simple and straightforward process for returning or exchanging items that are in new and unused condition. If you have any questions or concerns, please don't hesitate to contact our customer service team.