Our Shipping Policy

Last updated: August 2026

Thank you for shopping with Kreatives.co.ke. This Shipping Policy outlines how orders are shipped, who is responsible for shipping costs, and the point at which responsibility for your order transfers.

1. Shipping Costs

All shipping costs are the sole responsibility of the customer. Shipping fees are not included in the product price and must be paid separately.

The final shipping cost depends on the shipping company, mode of delivery, destination, package size, and weight that you select.

2. Choice of Shipping Company & Mode

Customers are free to choose their preferred shipping company and delivery mode. You may select any reputable courier or logistics provider available in Kenya (or internationally, where applicable).

• You decide the shipping company (e.g., G4S, Wells Fargo, Fargo, Posta, or any other courier of your choice).
• You choose the delivery speed/mode (standard, express, same-day, etc.).
• You are responsible for arranging and paying the courier directly or through the options we provide at checkout (where available).

3. Order Processing & Dispatch

Once your order is confirmed and payment (for the products) is received, we will carefully prepare and package your items.

We will notify you when your order is ready for collection by your chosen shipping company or when it has been handed over to the courier.

4. Transfer of Responsibility

Once your goods leave our store and are handed over to the shipping company of your choice, Kreatives.co.ke ceases to have any responsibility or liability for the package.

From that moment onward:

• The risk of loss, damage, delay, or theft transfers fully to the customer and/or the shipping company.
• Any claims related to lost, damaged, or delayed packages must be directed to the shipping company you selected.
• Kreatives.co.ke is not liable for any issues that occur after the goods have left our premises.

5. Delivery Times

Delivery timelines depend entirely on the shipping company and the mode of delivery you choose. We cannot guarantee specific delivery dates or times.

We recommend confirming expected delivery timelines directly with your chosen courier before arranging shipping.

6. Tracking Your Order

Tracking information (where available) will be provided by the shipping company you selected. Please use the tracking details given by the courier to monitor your package.

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact the shipping company immediately and follow their claims process.

Because responsibility transfers once the goods leave our store, Kreatives.co.ke cannot process refunds or replacements for shipping-related issues after dispatch.

8. Incorrect Address or Failed Delivery

Please ensure that the delivery address and contact details you provide are accurate. Kreatives.co.ke is not responsible for packages that cannot be delivered due to incorrect or incomplete address information provided by the customer.